At 63jili, we believe that gaming should always be an enjoyable and safe experience for every player in the Philippines. This page outlines the tools, guidelines, and support resources available to help you maintain healthy gaming habits. If you ever feel that gaming is affecting your daily life, we encourage you to use the options below or visit our FAQ page for further guidance.
63jili provides practical account tools so you can set boundaries that work for your lifestyle and budget.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling-off period has passed. This gives you full control over how much Philippine pesos (PHP) you fund your account with in any given period. Reducing a limit takes effect right away, while requests to raise a limit are subject to a mandatory 24-hour review period. We strongly encourage all players to set a deposit limit when they first register — it is one of the simplest and most effective responsible gaming tools available on the platform.
Losing track of time during a gaming session is one of the most common ways that play can become excessive. 63jili lets you set a session time reminder so that you receive an on-screen notification after a chosen duration — for example, after 30 minutes, one hour, or two hours of continuous play. When the reminder appears, you can choose to continue or log out and take a break. These reminders are designed to keep you aware of how long you have been playing without interrupting your experience unnecessarily. You can update your session reminder preferences at any time from your account dashboard.
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 48 hours, or up to 30 days from your account settings. During a break period, you will not be able to log in, place bets, or access any gaming features on the platform. Any pending withdrawals will still be processed normally during your break. This tool is ideal for players who want a brief cooling-off period without committing to a full self-exclusion. You can request a break at any time, and it will take effect within minutes of your request being submitted.
For players who feel they need a longer break, self-exclusion allows you to block access to your 63jili account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to ensure the tool provides genuine protection. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team directly through your account or reach us at the email address listed in the footer. We treat all self-exclusion requests with the highest priority and complete confidentiality.
Awareness is the first step. Understanding the signs of problematic gaming helps you or someone you care about get support before things escalate.
Problem gambling can affect anyone, regardless of age, income, or experience level. It often develops gradually, which is why it is important to check in with yourself regularly. The following signs may indicate that gaming is becoming a concern rather than a source of entertainment.
If you recognise any of the signs above in yourself or someone close to you, please do not hesitate to reach out for support. In the Philippines, the National Council on Problem Gambling and various mental health organisations offer confidential counselling and assistance for individuals affected by problem gambling. You can also contact our support team at any time — we are here to help you activate account tools, discuss your options, or guide you toward professional resources. Remember, seeking help is a sign of strength, not weakness. Gaming should always be a form of entertainment, and your wellbeing is more important than any bet or bonus.
63jili is committed to providing a safe, fair, and enjoyable gaming environment for all players across the Philippines. If you have questions about our responsible gaming tools or need assistance with your account, our team is ready to help.